CSM Certified ScrumMaster

Taught by Jens Ostergaard and Jeff Sutherland
February 25-26, 2010 in Sydney, Australia

This course is sponsored by the Scrum Training Institute and will be taught by Jeff Sutherland, Co-Creator of Scrum and Jens Ostergaard, STI Co-Founder.

Registration for this class has closed.


Level 2, 200 George Street
Sydney NSW 2000
PH: 02 9250 0999


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Jeff invented Scrum at Easel Corporation in 1993 and worked with Scrum Co-Creator Ken Schwaber, to formalize the Scrum development process at OOPSLA’95. In 2001, Jeff and Ken were signatories of the Agile Manifesto. You will hear directly from one of the founders of Agile software development on how to implement best practices in your organization.

In addition to the Scrum Certification material Jeff will discuss his recent papers for Agile 2009 and Agile 2010. These will provide real world experience on how new ScrumMasters can implement world class teams.

The following two papers are of particular interest and can be downloaded at by clinking on “Jeff Sutherland Papers.” They show how teams can systematically achieve a hyperproductive state, the design goal of Scrum:

Shock Therapy: A Strategy for Consistently Generating Hyperproductive Teams

Going from Good to Great: How a CMMI 5 Company Quadruples Productivity with Scrum.

The course will Run 9:00 am to 5:00 . Please arrive at 8:30 each day for a continental breakfast. Participants should read Ken Schwaber’s book, Agile Project Management with Scrum, or Jeff Sutherland’s draft of The Scrum Papers before the class as we will assume you know the basics of Scrum.

Jeff is the Chairman of the Scrum Training Institute and CEO of Scrum, Inc. powered by OpenView Venture Partners. He is Agile coach to OpenView portfolio companies and to the OpenView venture group staff which runs all its operations with Scrum. As Senior Advisor to OpenView he focuses on using Scrum to transform companies as well as empower software developers. His former company PatientKeeper quadrupled revenue in 2007 and the OpenView venture capital group wants to create similar high performance portfolio companies. Jeff will share the secret sauce that helps development teams radically improve productivity and quality while providing a more rewarding and fun working environment for developers.

You can learn from Jeff Sutherland’s experience as consultant to the world’s leading companies. His knowledge of hundreds of real world Scrum implementations can help make your Scrum implementation world class. These include: Google, Yahoo, Microsoft, IBM, Oracle, MySpace, Adobe, GE, Siemens, BellSouth, GSI Commerce, Ulticom, Palm, St. Jude Medical, DigiChart, RosettaStone, Healthwise, Sony/Ericson, Accenture, Trifork, Systematic Software Engineering, Exigen Services, SirsiDynix, Softhouse, Philips Medical, Barclays Global Investors, Constant Contact, Wellogic, Inova Solutions, Medco, Saxo Bank, Xebia,, SolutionsIQ, Crisp, Johns Hopkins Applie Physics Laboratory, Motley Fool, Planon, OpenView Venture Partners, Juske Bank, BEC, Camp Scrum, DotWay AB, Ultimate Software, Danube, Rally Development, Version One, and many other companies.

Jeff is an expert on distributed/outsourced Scrum (see Agile 2008) and on implementing Scrum in a CMMI Level 5 company. He has has scaled and distributed Scrum using his last five companies as laboratories. While CTO at PatientKeeper he introduced the concept of a MetaScrum to drive all product strategy with Scrum and this drove the 400% revenue increase in 2007. It created one of the most advance implementations of Scrum worldwide. Mary Poppendieck, in her latest book on Lean Software Development, comments:

“Five years ago a killer application emerged in the health care industry: Give doctors access to patient information on a PDA. Today there is no question which company won the race to dominate this exploding market; PatientKeeper has overwhelmed its competition with its capability to bring new products and features to market just about every week. The sixty or so technical people produce more software than many organizations several times larger, and they do not show any sign that the size of their code base is slowing them down.

“A key strategy that has kept PatientKeeper at the front of the pack is an emphasis on unprecedented speed in delivering new features. It will not surprise anyone who understands Lean that PatientKeeper has to maintain superb quality in order to support its rapid delivery. CTO Jeff Sutherland explains it this way:

“Rapid cycle time:

“I find that the vast majority of organizations are still trying to do too much stuff, and thus find themselves thrashing. The only organization I know of which has really solved this is PatientKeeper.” Mary Poppendieck

Jens Ostergaard holds a Bachelor of Science Degree in System Analysis from Linkoping University. After graduation in 1985, he spent one year at the University of Wisconsin as a graduate student in the business department.

Jens became one of the first Certified ScrumMasters in the Spring of 2003 and continued on to be the world’s first Certified Scrum Practitioner in the Spring of 2004. After training with Ken Schwaber, Jens became one of the first fully qualified Certified Scrum Trainers in Autumn 2004.

He has experience as a developer in the financial sector, DBA, Architect, team lead, and managed the first Scrum implementation in Denmark in 2002. After leading several successful projects and surfacing company dysfunctions, Jens got laid off from a former organization when they decided to go on a different route with a multinational consulting company. Believing in Scrum, Jens set up the first public CSM classes in the Nordic countries. The classes showed some interest, encouraging Jens to set up the first public CSM classes in OZ and Kiwi. Since then, Jens has successfully certified more than 4000 students and is one of top 3 experienced trainers. Jens has consulted on several successful Scrum implementations all around the world and has held popular presentations for interest groups, universities, and conferences. In January 2008, Jens, Jeff Sutherland, Gabrielle Benefield, and Pete Deemer founded the ScrumTrainingInstitute, which, with its partners, is the world’s premier Scrum provider.

Jens is noted for his exemplary skills in presenting Scrum principals to his pupils. His classes focus on enabling students to fully understand the concept of Scrum and why it is so hard to implement. Group exercises, in addition to lectures, help students understand how a Scrum implementation is “the” way of developing complex systems.

In this course, participants will learn how to stop thrashing and start executing along with everything necessary for getting started with Scrum. There are very few rules to Scrum so it is important to learn its fundamental principles by experiencing them directly from those who have implemented the best Scrums in the software industry. Participants gain hands-on practice with the release backlog, sprint backlog, the daily Scrum meeting, tracking progress with a burndown chart, and more. Participants experience the Scrum process through a “59-minute Scrum” and the "XP Game” which simulate Scrum projects through non-technical group exercises.

Following the course, each participant is enrolled as a Certified ScrumMaster, which includes a one-year membership in the Scrum Alliance, where additional Certified ScrumMaster-only material and information are available.

Course Material:
Participants will receive course materials for review upon registration. A course syllabus is available at

The CSM course was formulated to train and certify ScrumMasters and is used worldwide for ScrumMaster training. The book, Agile Project Management with Scrum, by Ken Schwaber is required reading for the course and the course is based on the primary Scrum book, Agile Development with Scrum.

Of course, there will be updated material and training exercises in the course which you cannot get from books.

You can receive 16 Professional Development Units (PDUs) for this course.